When you interact with the 1Ci technical support, we typically ask you to send us your infobase dump (.dt file) to let us reproduce the issue you described.
Before sending us the infobase dump, it is worth de-identify its data to remove sensitive information from the infobase.
To do this, use the ConfidentialInformationProcessor.epf data processor:
What the data processor changes in the infobase
- It renames all catalog items according to the "metadata object name + counter" pattern
- It clears all contact information
- It clears all document comments
What the data processor does not change in the infobase
- It leaves amounts of money intact because they may be critical to reproduce the issue
How de-identified data looks like
How to use the data processor
- Make sure your have a fresh dump (.dt file) of the original infobase.
This is important because the data processor affects the infobase itself and you may need to restore the infobase from the dump afterwards. Alternatively, you can create a new infobase based on the original infobase, then affect this new infobase with the data processor, and thus keep the original infobase intact.
- Run your infobase in Designer mode on behalf of the user who has administrator's rights in the infobase.
- Click File > Open, select the ConfidentialInformationProcessor.epf file on your computer, and click Open.
- In the data processor window, click Clear confidential information.
- Wait for the data processor to finish its operations.
It can take up to 15-30 minutes depending on the infobase size.
- Click Close.
- Run your infobase in Designer mode, click Administration > Dump infobase, select the name and location for the dump (.dt) file, and click Save.
- Send the resulting .dt file to the 1Ci technical support.
- In your infobase running in Enterprise mode, make screenshots / screencast videos that illustrate the steps to reproduce the issue with the de-identified data and send the screenshots / videos to the 1Ci technical support.