1Ci Support Help Center home page
Submit a request
Sign in
  1. 1Ci Support
  2. 1C:Enterprise Platform FAQ
  3. Administration

1C:Enterprise Server is not working: Basic troubleshooting

  • Administration
    • 1C:Enterprise platform: using international licenses
    • Working with 1C:Enterprise platform licenses in Mac OS X
    • Working with activated rows in form tables
    • Getting email notifications on 1Ci product updates
    • 1C:Enterprise Server is not working: Basic troubleshooting
    • Tickets
    • Recommendations for obtaining a software license
    • 1C:Enterprise CORP level functionality
    • How to avoid constant software license restoration in virtual environment
    • Installing 1C:Enterprise platform
See more

Question: 1C:Enterprise Server does not seem to be working, no server clusters are shown in the 1C:Enterprise Server Administration. From where should I start looking for the cause?

 

Answer: You could begin with checking these:

  • Check that the connection port (by default 1541) is available by running the Command Prompt as administrator and executing the following command:

          C:\ProgramFiles\1cv8\8.3.16.1876\bin\ragent.exe -srvc -agent -regport 1541 -port

 

  • Open the Task Manager, go to the Details page, check that these processes exist and their Status is “Running”:

         rphost.exe

         rmngr.exe

         ragent.exe

         conhost.exe

 

  • Open the Services, check that 1C:Enterprise 8.3 Server Agent exists and it’s Status is “Running”. Open the 1C:Enterprise 8.3 Server Agent service by double left clicking on it, from the opened dialog check the “Path to executable”, if the platform version and port is correct.

 

  • From the SQL Server Configuration Manager, check that SQL Server Agent’s Status is “Running”.
© 2020-2021 1C INTERNATIONAL LLC www.1Ci.com Support policy