The quote-to-cash process is a process where a company sells goods to customers. The process steps can vary depending on the company business needs. In general, the process starts with a quote and ends with collection of payment for the shipped goods.
1C:Drive supports the following quote-to-cash steps:
- Set up quote-to-cash process.
- Issue quotations.
- Place sales orders.
- Monitor sales order status.
- Ship goods and process sales invoices.
- Register tax invoices.
- Register goods return.
- Receive payment for the shipped goods.
When you want to make a sale, you offer goods for certain customers. So, before you start your quote-to-cash process, do the following:
- If you want to sell new products, register the products in the Products catalog.
You also have the following options:
- If you are planning to s./ell to new customers, register the customers in the Counterparties catalog. As you register a customer, you can specify the following:
- Payment terms
- VAT rate
- If you are planning to apply a new discount plan, set the discounts.
When you receive a request for quotation from a potential customer, register a quotation and send it to the customer.
When a customer accepts your quotation and makes a purchase order, create a sales order based on the accepted quotation.
To ensure that you ship ordered goods in time, do any of the following:
- Track sales order statuses in the Monitoring sales order statuses list.
- View the Sales orders statement report.
1C:Drive supports the following scenarios:
- Goods shipment before a sales invoice.
- Goods shipment together with a sales invoice.
- Goods shipment after a sales invoice.
If you ship the goods before a sales invoice, do the following:
- Register a goods issue.
Note. You can quickly generate a goods issue based on a sales order.
- Monitor goods shipped but not invoiced.
- Register a sales invoice.
Note. You can quickly generate a sales invoice based on a goods issue.
If you ship goods together with a sales invoice, register the sales invoice. As you do so, the stock level is decreased. No need to register a goods issue to confirm shipment.
If you ship goods after a sales invoice, do the following:
- Register a sales invoice.
When you do so, select the Advance invoicing check box.
- Monitor goods invoiced but not shipped.
- As you ship goods, register a goods issue.
Note. You can quickly generate a goods issue based on a sales invoice.
In any of the scenarios, you can match a sales invoice to the related sales order. This helps you track sales order fulfillment.
To match a sales invoice to a sales order, do one of the following:
- Generate a sales invoice based on a sales order.
- When you register a sales invoice, specify the source sales order.
When you post a sales invoice, the following accounting entries are registered on the GL accounts:
- Liability of the customer
- Recognized/accrued/deferred revenue
- Sold assets
If your business process requires, register a tax invoice. To learn more, see Tax invoice issued.
If the customer decides to return the shipped goods for good reason, register purchase return.
As you receive a customer payment on the company bank account, register the bank receipt.
Note. You can quickly generate a bank receipt based on a sales invoice.
When you post a bank receipt, in the following accounting entries are registered on the GL accounts:
- The customer’s liability is settled.
- Cash balance is updated.
The diagram below illustrates common steps of the quote-to-cash process.