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  1. 1Ci Support
  2. 1Ci SMUA & Support Policy
  3. Contents

Overview

  • Contents
    • Overview
    • Definitions
    • 1. Scope
    • 2. Process
    • 3. Subscription levels

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Business hours

Premium subscription: as per individual agreement.

Advanced and NFR subscription: Mon–Fri 11:00 AM to 20:00 PM, Moscow Standard Time (MSK), UTC+3.

Community subscription: on a best-effort basis.

Holidays as per the Russian national calendar.

Supported languages

English and Russian.

Contacts

Website: https://support.1ci.com/

Email: support@1ci.com

For 1C:Drive German, Polish, Turkish and other editions see 1C:Drive Editions Support Policy

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